Call us on 01284 728136

Terms and Conditions

 

 

We reserve to right turn-away anyone who has not booked prior to arrival. Furthermore we may also turn-away anyone who brings a dog without prior notice.

 

A 50% deposit  is payable upon booking which is  non-refundable.

 

A fully refundable deposit of £200 is required when all four pods are hired. As long as the pods are left in a clean and tidy condition and there has been no damage, the deposit will be refunded the following day.

 

Full payment required a minimum of four weeks prior to arrival.

 

Payments may be made by card.  A charge of 3%will be added for customers using credit cards, no charge for debit cards.

 

Cancellations more than one month prior to arrival will be partially refunded, subject to a £25 handling fee and loss of deposit.

 

Less than one months’ notice will  only  be refunded  if the Pod is re-booked and subject to a £25 handling fee and loss of deposit.

 

All rubbish must be placed in the bins provided

 

All Barbecues must be held in the allocated barbecue area, no other fuel or substance other than charcoal is permitted.

 

Customers may be charged for damages to the Pods or facilities.

 

West Stow Pods operates a no smoking policy on the site.

 

Gift Vouchers are sold on the basis that we have a minimum two-night booking  and are non-refundable.

 

You are advised to take out adequate travel insurance before your holiday. It is your responsibility to check that you have adequate insurance cover. The insurance should cover, among other things, the cost of cancellation by you, personal losses, all medical costs and the costs of assistance including return to the UK in the event of an accident of illness.

 

In the event that a provision of these Terms is found to be illegal or unenforceable, the remainder of these Terms will not be affected and the provision on question shall be deemed to be modified to the extent necessary to make it enforceable.

 

In the event of a delay in acting upon a breach of these Terms by you, that delay will not be regarded as a waiver of the breach. If we waive a breach of these Terms by you, that waiver is limited to the particular breach.

 

This agreement will be governed by English law and any disputes will be dealt with by the English courts.

 

Allergy Sufferers

 

We endeavour to ensure that the two “Dog-Free Pods” are kept that way but we cannot 100% guarantee that when the whole site is booked, a dog, staying in a “Dog-Friendly Pod” has not entered the Pod. We request that any allergy sufferer should contact us first to discuss, as we cannot be held responsible for any adverse reaction. We try our best to avoid contamination and the Pods are professionally cleaned between visits.

 

Competition Terms and Conditions

 

Competitions are only open to people aged 18 or over.

 

One entry per person per competition.

 

The prize is for up to two people, subject to availability. Additional guests can be accommodated by arrangement.

 

The prize is not transferable.

 

The booking is for a mid-week stay only.

 

The prize cannot be used in conjunction with any other offers.

 

No cash alternative or other prize is available to that stated above.

 

Each competition runs for the dates stated on that particular competition.

 

All entries must be received by the time stated on that particular competition.

 

No responsibility can be accepted for entries that are lost, mislaid, delayed or for any reason not included in the draw.

 

Each winner will be drawn at random from all the entries entered into that competition, selected under independent supervision and notified via Facebook, Twitter or email. West Stow Pod’s decision is final and no correspondence will be entered into.

 

By entering the competition you agree for your name to be posted on Facebook, Twitter or through the West Stow Pods website.

 

Details of how to claim prizes will be given to each winner and must be claimed within 7 days.

 

The names of the winners will be posted on www.weststowpods.co.uk

 

Courtesy for other Podders

 

PLEASE KEEP NOISE TO A MINIMUM AFTER 9 PM OUT OF CONSIDERATION FOR OTHER GUESTS AND THE WILDLIFE;

 

PLEASE KEEP ALL DOGS ON A LEAD AT ALL TIMES AND CLEAR UP AFTER THEM;

 

PLEASE DO NOT RUIN THE WOODLAND BY BURNING LOGS OR STRIPPING BRANCHES FROM TREES, THEY WILL CRY;

 

IF YOU HAVE HIRED THE WHOLE SITE AND HAVE BROUGHT A DOG IN A DOG-FRIENDLY POD, PLEASE DO NOT ALLOW IT INTO THE NON-DOG FRIENDLY PODS;

 

PLEASE DO NOT ILLUMINATE THE SITE WITH LARGE ELECTRICAL LIGHTS, IT WILL FRIGHTEN THE OWLS;

 

PLEASE DO NOT RUIN THE WOODLAND BY BURNING LOGS AND BRANCHES AND KILLING OFF THE NATURAL ENVIRONMENT.