Frequently Asked Questions:

What time can we check-in and when do we need to check out?

Check-in is from 3pm on your day of arrival. If you are looking for an earlier arrival then please let us know. This can be arranged for a fee of £10 subject to availability.

Check-out is by 10 am on your day of departure, although a late check-out can be arranged for a fee of £10 subject to availability. This can be ordered through Guest Joy, our online concierge system.

What extras can be ordered?

  • You can order prosecco and chocolates, for that special celebration;
  • you can order Gift Vouchers for family or friends;
  • You can order early check in and late check out;
  • You can order a special pamper pack for your four legged friend;

Do you charge for dogs?

Yes, we make a small one off charge for up to 2 medium to small dogs.

What do I need to bring with me?

If you are staying in a MegaPod, please bring everything as though you were camping. Bedding available as an extra. Please bring towels;

If staying in The Woodland Lodge or The Cedar Lodge, duvets and pillows are provided. Please bring a duvet cover for a double bed and two singles (if using the bunk beds), towels and BBQ coals. Bedding and towels available as an extra;

If staying in Pod Hollow, please bring BBQ coals only, everything else provided! If booked as a couple, please advise if you would like both beds made up.

How many people can you fit in the accommodation?

Each MegaPod can sleep up to four; ideally two adults and 2 children. The Woodland Lodge can sleep 2 adults in a double bed and 2 people in bunk beds. The Cedar Lodge can sleep 2 adults only, whilst Pod Hollow can sleep 4 in 2 King-sized beds. (If you have booked as 2 adults but require the second bedroom to be made up, please let us know)

Do the accommodations have electricity?

Yes, they all have electrical points and lighting.

Are they insulated?

Yes, each pod is insulated with sheep’s wool and double glazed, making it cool in Summer and warm in Winter. The other accommodations are insulated and very cosy in Winter.

Can you cook in them?

They all have a  microwave, toaster and kettle and the MegaPods have a brick-built BBQ. The Woodland Lodge has an electric hob and The Cedar Lodge has an electric hob and an oven. Pod Hollow has a fully fitted kitchen with a freezer.

Are they secure?

The pods have double glazed doors secured with a mortice lock.

Are beds included in the MegaPods?

Each pod has a double bed and a sofa-bed suitable for two.

Can you park outside the accommodation?

Yes, you can park directly outside The Woodland and Cedar Lodges. The other accommodation requires a very short walk. There is parking for one car per Pod in the car park.  Please note you are unable to park outside your pod as this would detract from the Woodland Experience. Please contact us if you need more than one parking space and we may be able to help! The Woodland Lodge and The Cedar Lodge have parking directly outside, for ease of unloading. Please use any numbered car parking space. There is a designated parking space for Pod Hollow.

Where did the accommodation come from?

Our pods are manufactured to a very high standard from either Cumbria or North Yorkshire. The Lodges and Pod Hollow were hand-built on-site.

Is smoking permitted?

We do not allow smoking inside our pods, however, smoking outside the pods is permitted as long as an ash-tray is used and “butts” are not discarded on the forest floor.

Why don’t we have Hot Tubs?

While we understand the allure of soaking in warm water outdoors, our commitment to environmental responsibility is at the core of our decisions. We prioritise sustainability in every aspect of our pods. Our focus at West Stow Pods is to embrace nature’s beauty without compromising its integrity. Our pods and lodges are thoughtfully designed to provide en-suite facilities and outdoor seating, encouraging guests to immerse themselves in the natural surroundings! Additionally, our eco-conscious approach considers the impact on the environment, including the reduction of chemicals, energy consumption, and the prevention of waterborne diseases, all contributing to a greener, more sustainable experience for our guests! Skip the bubbles and embrace pure relaxation amidst nature’s beauty at West Stow Pods!

What is your address?

West Stow Pods
Ingham Road
West Stow
Bury St Edmunds
IP28 6EX

If using a SatNav to find us please use: West Stow Pods IP28 6EX


What is your refund policy?

We try to be as fair and understanding as possible and give refunds minus a small handling charge providing we can rebook, if cancelled within a month prior to arrival. If cancelled more than a month, we offer a refund minus a small booking charge. Please see our terms and conditions for details.

How many units do you have?

We have four MegaPods well-spaced within our woodland copse; two Woodland Lodges and Pod Hollow, our Hobbit-Inspired accommodation.

You can find answers to most questions on our accommodation page. If you have a further query then please feel free to call us on 01284 728136 or send us a message via our contact form.