Call us on 01284 728136

Frequently Asked Questions

 

 

You can find answers to most questions on our accommodation and booking pages. If you have a further query then please feel free to call us on 01284 728136 or send us a message via our contact form.

 

What do I need to bring with me?
Please ensure that you bring everything as if you were going camping – except a tent!

 

How many people can you fit in a pod?
Each pod can sleep up to five.

 

Do the pods have electricity?
Yes, they have electrical points and lighting.

 

Are they insulated?

Yes, each pod is insulated with sheep’s wool and double glazed.

 

Can you cook in them?

There is a microwave, toaster and kettle but most of the cooking will be on the brick built barbeque.

 

Are they secure?

The pods have double glazed doors secured with a mortice lock.

 

Are beds included?

Each pod has a double bed and a sofa-bed suitable for two.

 

Is there parking?

Yes, there is parking for one car per pod in the car park. Please note you are unable to park outside your pod as this would detract from the Woodland Experience. Please contact us if you need more than one parking space.

 

Where do pods come from?

Our pods are manufactured to a very high standard in either Cumbria or North Yorkshire.

 

Is smoking permitted?

We do not allow smoking inside our pods however smoking outside the pods is permitted as long as an ash-tray is used and “butts” are not discarded on the forest floor.

 

What time can we check in and when do we need to check out?

Check-in is from 3pm on your day of arrival. If you are looking for an earlier arrival then please let us know.

Check-out is by 10am on your day of departure.

 

What is your address?

West Stow Pods

Ingham Road

West Stow

Bury St Edmunds

Suffolk

IP28 6EX

 

What is your refund policy?

We try to be as fair and understanding as possible and give refunds minus a small handling charge providing we can re book. Please see our terms and conditions for details.

 

How many pods do you have?

We have four pods well-spaced within our woodland copse.